Best Buy Return Policy

Return and Exchange Period:

• The return period begins on the day you receive your product.
• Applies to new, clearance, open-box, refurbished, and pre-owned products.
• Applicable to purchases from various Best Buy stores and outlets.

Restocking Fee:

• Some specific items like drones, cameras, electric bikes, and others may have a 15% restocking fee.
• No restocking fee for unopened products or returns within specific states.
• The restocking fee may be taxed in select states.

Final Sale and Nonreturnable Items:

• Final sale items cannot be returned.
• Nonreturnable items include custom orders, personalized orders, digital content, prepaid cards, vehicle key fobs, memberships, and more.

Condition of Items:

• Items must be returned in like-new condition.
• Damaged, unsanitary, or incomplete items may be denied a return.
• Apparel must be unworn and have original tags attached.

Return Methods:

• Return at a Best Buy store with the original contents and packaging.
• Use a prepaid return label for free shipping by logging into your Best Buy account.

Refund Method and Timing:

• Refunds are typically processed in the same payment method used for the purchase.
• Returns by mail are processed within 7–10 business days.
• Cash or check payments over $800 will be refunded by check within 10 business days.
• Deductions from gift cards will be credited back to the gift card.

Special Considerations:

• Damaged, defective, or incorrect items should be returned during the return and exchange period.
• Returns without proof of purchase may require an email address and may be limited.
• Return all items purchased together to retain any bundle discounts or free items.
• Connected and Wi-Fi devices must be de-linked from cloud accounts.

Other Details:

• Gifts returned in-store result in store credit.
• Extended return periods for specific items like litter boxes and pet training devices.
• Opened physical copies of certain entertainment products can be exchanged for identical items.
• Return and refund details for services and subscriptions are found in their respective terms and conditions.

Additional Notes:

• Best Buy Marketplace store purchases have their return policies on third-party websites.
• Purchases from a manufacturer website fulfilled by Best Buy follow the manufacturer’s return policy.
• Pacific Sales and Magnolia/Premium Design Center products have specific return locations.
• Best Buy may run tests of the Return and Exchange Promise in select locations, with terms subject to change.